Refund policy

We do not process returns. Once your order has been placed, please contact Lanie Ferrans (HialeahFineJewelry@gmail.com) for any questions. We are not responsible for any lost or damaged packages. Once your package leaves our studio you are responsible for tracking your package. 

If you have any questions, you can contact us at hialeahfinejewelry@gmail.com. 

Damages and issue
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and find a solution.

Price Adjustment
We do not change prices on items already purchased, if an item goes on sale we do not refund or credit the difference.

EU Right of Withdrawal — Custom & Personalized Orders For customers in the European Economic Area (EEA): Please note that all of our jewelry is custom-made and/or personalized to your specifications. In accordance with Article 16(c) of EU Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalized. By placing an order, you acknowledge and agree that your right of withdrawal is waived for custom or personalized items.